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Voice over Internet Protocol
(VoIP)
VoIP or VoDSL can be used, in conjunction
with
a
PABX or IP Contact Centre to
send your calls over your data
network, rather than
through
your traditional voice lines.
This can offer major cost
benefits, especially if your
company has multiple sites
bridged by an existing data
network.
Private Automated Branch
Exchange (PABX)Today PABX technology is small,
powerful and affordable. A PABX is suitable for small to
large business corporations
requiring specific call routing
features.
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IP PBX system features
Customer Profiling Software
Dialled Number Calling Line ID
Interactive Voice Response [IVR]
Queue
Length Caller-Entered Digits Data submitted on a Web form Customer Profile Database Lookup Line monitoring.
Local and remote Remote Extensions
Remote Message Retrieval SMS Voicemail Alert
Multi Level Auto Attendant.
Support multiple businesses
Hybrid Systems. PSTN-VoIP and
ISDN-VoIP gateways |
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BlueWolf’s
VoIP PABX solutions
integrate your standard
telephone system
with broadband
internet
services providing
flexibility previously
unavailable to
Tele-Workers.
Speak to one of our consultants
for free advice on a
system that is best suites
your business.
IP
Contact Centres (IPCC)
IPCC’s feature intelligent contact
routing, network-to-desktop computer
telephony integration and
multi-channel contact management
combines
automatic call distributor
functionality with IP telephony in a
unified package that empowers
companies to rapidly deploy and
customise their business process infrastructures.
The IPCC segments customers,
monitors resource availability,
and delivers each contact to the
most appropriate resource
anywhere in the enterprise.
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IPCC solutions
bridge the gap between TDM and IP
infrastructures, integrating voice,
chat, e-mail, and Web collaboration
applications
More Details
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